FAQ's for Detla H Con

Show FAQ

General Questions
Registration Questions
Events Questions
Hotel Questions
Children Questions
Exhibitor Questions

General Questions

Q: Where is Delta H Con being held?

Delta H Con 2010 is being held at the University of Houston Main Campus in the UC Center, 4800 Calhoun RD., Houston, Texas 77004.

Q: What are the dates of Delta H Con 2010?

The dates are April 23-25 2010.

Q: What are the Badge/Event Registration Hours of Delta H Con 2010?

Badge/Event Registration Hours

Friday	Noon-11pm	April 23th
Saturday	9am-11pm	April 24th
Sunday	9am-4pm	April 25th

Q: What are the Hours of Delta H Con 2010?

Hours

Friday	3pm-Midnight	April 23th
Saturday	9am-Midnight	April 24th
Sunday	9am-6pm	April 25th

Q: Where can I park and how much is it?

There are three areas for parking at the convention. There is an underground parking garage below the Hotel which is across the street the parking fee is $6 per day. An above ground parking garage is located diagonally across the street the parking fee is $8 per day. Past this garage is a surface parking lot designated 1A with free parking on the weekend. A $3 parking pass can be purchased from the Information Booth for lot 1A on Friday.

Q: Where can I eat?

There are many places to eat in and around the University..

Q: What is the difference between badges and event tickets?

Badges are your "entrance" to the show. A badge gives you access to the exhibit hall, art show, seminars, and other included (free) events happening in public areas. An event ticket confirms a spot to play in specific games that are scheduled during the show.

Q: What if my child is lost?

If your child is missing please report to Customer Service or any Delta H Con staff member.

Registration Questions

Q: When is pre-registration for Delta H Con 2010?: Badge registration for Delta H Con 2010 is Monday, October 12, 2009 (Noon PST) to Monday, April 19, 2010 (Noon PST).
Q: How much is a badge for Delta H Con 2010?: We have lowered our prices Badges are $20 online till end of online registration April 20th. Onsite they will be $30 for a 3 day badge.. 1-Day badge onsite price is $20.
Q: What kind of payments are accepted?: Online Registration accepts Master Card, Visa, American Express, and Discover currently.
Pre Registraion can also be paid for with a check or money order made payable to Stardust Entertainment LLC. P.O. Box 9462 Houston, TX. 77261. All checks or money orders must be received at least 2 weeks before Pre-Reg ends to ensure we can mail your badge on time.
Cash and Credit Cards only will be accepted during the convention.
Q: Do you have a group rate for Delta H Con?: Unfortunately no we do not have a group rate. You can purchase all your badges at one time, but they are the same price as individual badges.
Q: How do I register for Delta H Con?: The way to pre-register online is via our website during the pre-registration period. You can also find our booth at many other conventions and pre-reg at that time. You may also register onsite at the show when it opens.
Q: Do you take registrations over the phone?: No, we do not.
Q: I ordered my badge but haven't received it yet, when will I get it?: All badges will be sent within three weeks from Houston, TX. Badges purchased after March 31st will be available at the registration booth to avoid mail misshapes.
Q: What if I never received my badge and event ticket's in the mail?: If you haven't received your badge by the show date, please go to the registration booth. Your package may have been returned due to insufficient address and may be at will-call. It's helpful to provide any information you have regarding the purchase of your badge and event ticket registration.
Q: I want to pre-register but I can't find how to register my child that is under 9, what do I do?: Due to the difficulty in verifying ages on the internet, those that need to get a children's pass must do so onsite at the show. If you are already pre-registered, you can pick up a pass for your child at Customer Service. If you don't have a pass yet, you can get the children's pass when you purchase yours.
Q: Do I need to have a badge to purchase event tickets?: Yes! You'll need to have a badge to purchase any event tickets. If you'd like to buy an event ticket for another day, you must present a 3 day badge or a 1 Day badge for that day. The Event registrar will not sell any event tickets without a valid badge, no exceptions.
Q: Is there a disability services area?: Yes, it's near customer service. If you are disabled, we ask that you wait in this line. If you appear to be able-bodied we may serve the disabled first and/or ask you to wait in a different line, this will be at the discretion of the customer service agent.
Q: Can I buy a badge onsite?: Yes!

Events Questions

Q: What events will be at Delta H Con?: We have tons of events at Delta H Con. About a week before event registration begins the first list of events will be posted in the highlights section of the site. You will also be able to search and browse events in the online registration system. Just sign into your account and click on the search link to search for what you would like to play in.
Q: When can I register for events, and how do I do so?: Event pre-registration begins at noon central time on Monday, October 12th and closes at noon central time on Monday, April 19th; After that, you can still register for events you want to attend but you must go to the registration area during the convention to do so.
Q: How many tickets can I buy for each event?: Most events have a limit of 1 tickets per person and you can only purchase 20 generic tickets at a time. Some events have different limits, however.
Q: What is the difference between a “generic ticket” and a “specific event ticket”?: A generic ticket can be used for any event that has space for more players but a specific event ticket is for one, individual event.; A generic ticket is like a token at an arcade – you can use it on any game you want. You will need to provide enough generics to cover the event ticket cost, so in some cases you will need more than one generic ticket to enter the event. A specific event ticket is like a movie ticket or plane ticket – it guarantees you a spot in the event.
Q: Who can submit events to Delta H Con?: Anyone can submit events at Delta H Con. The more, the merrier! If you are interested, check out the GM and Volunteer web page.
Q: Is there a cost with running events?: Almost all events have a ticket fee that registered attendees pay to be part of it, but there is no fee for someone who wants to come and run a game.
Q: How do I submit an event?: To submit an event go to the GM and Volunteer web page.
Q: How do I know if my event has been accepted, or if there is a problem with my submissions?: As long as the email address in your account in our registration system is correct (and your spam blocker doesn’t filter out our emails!) then you will receive an email notification when your events are approved or rejected.; If your event has been rejected, you can correct any problems and try to submit it for review again.
Q: What do I do if I have any other questions about submitting events?: If you have any other questions or problems, just send us an email (events@deltahcon.com) or call (713-631-3061) and we’ll be glad to help you out.

Hotel Questions

Q: How do I get a hotel room for Delta H Con?

Once you pay for your badge, Exhibit Hall space, or Art Show table you will receive an email with the appropriate housing code and instructions on how to book your reservation. Once you receive the code your reservations can be done over the phone with the hotel of your choice. The email will have more information.

Q: Why do I need a housing code?

A housing code is needed in order to secure a room in the Delta H Con housing block.

Q: What amenities come with the hotels?

Each hotel offers different amenities. The basic information will be listed in the accommodations section in our website.

Q: I called the hotels to get a room and they are all sold out. How do I get a Delta H Con room?

If the hotel is sold out, this does not mean the rooms blocked for Delta H Con are. We negotiate blocks of rooms from the hotels we choose to include in our block. If the rooms are sold out it will show on the hotel reservation system that those rooms are not available. You will have to get the code to check the availability. In order to receive the code you must have paid for your badge, Exhibit Hall space, or Art Show table. Once you have done so you will receive an email with the appropriate housing code and instructions on how to book your reservation.

Q: I called the Hotel of my choice and they have rooms available, but at a much higher rate. Why?

Most hotels will not allow us to take their entire inventory of rooms. They have to keep a portion of them for transient business. If they have rooms still available during the time we are there, they will likely raise the prices on those rooms. It's up to their discretion on how much they want to charge.

Q: I have booked my room outside of the Delta H Con Block at a higher price, can I get the Delta H Con Rate?

No. We can not pull any reservations that are outside of our block into our blocks. If you choose to book outside of the block you will have to pay the going rate.

Q: Do you assist with rooming people together?

No, we do not assist with this. You can check the Forums to see if there are others seeking roommates, and make those arrangements on your own.

Q: I need to reserve a handicap accessible room. How do I book an accessible room?

The accessible rooms are segregated and kept out of the regular blocks. You will have to call the Hotel once you get the code to check availability. We want to protect these rooms for those who truly need accessible rooms.

Children Questions

Q: Are kids welcome to the show?: Yes, Delta H Con is a family-friendly show. Please feel free to bring your children.
Q: How much is a child's badge?: Children 6 and under are free when accompanied by an attending adult. We advise you pick up a free badge at Customer Service onsite for you children if they are 6 and under as badges are required for all attendees. Children 7 and above are subject to the regular cost of a badge.
Q: Do you have a day care onsite?: We do not have a day care onsite due to the liabilities and permits we would need.

Exhibitor Questions

Q: When do you assign booth numbers?: We do not assign booths until after the priority period has ended March 31st 2010. Look for the email containing your booth numbers at the end of that time.
Q: How many complimentary badges do I get with my booth?: You receive 2 complimentary badges per 10x8 space you purchase.
Q: How much are additional exhibitor badges?: Additional Vendor badges are $30 each.
Q: How many tables, chairs, and wastebaskets do I get with my booth?: Each booth receives 1 table, 2 chairs, and 1 wastebasket per 10x8 space.
Q: I need to get electric, phone lines, and internet, and more tables in my booth - what do I do?: Approximately 30 days prior to the show Delta H Con will email you asking for your requirements.